Terms of service

Silent Wear – Terms of Service

Last updated: [03/02/2026]

Welcome to Silent Wear (“we”, “us”, “our”). By using our website and purchasing from our store, you agree to the following Terms of Service (“Terms”). Please read them carefully.

If you do not agree to these Terms, you must not use our website or services.

1. General Information

Silent Wear is a New Zealand-based clothing brand and online store. These Terms apply to all visitors, customers, and users of this website, including without limitation users who browse, purchase products, or contribute content.

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately once posted on the website.

2. Eligibility

By using this website, you confirm that:

you are at least the legal age required to enter into a contract in your country/state, or
you have permission from a parent/guardian to use this site and place orders.

3. Products & Availability

We make every effort to display accurate product descriptions, prices, and images. However:

colours may vary depending on your screen/device
measurements may have minor variations due to production

All products are subject to availability. We may limit quantities, discontinue items, or refuse orders at our discretion.

4. Pricing & Payments

All prices listed on the website are in NZD unless stated otherwise.

We reserve the right to change prices at any time without notice.

Payment must be received in full before your order is shipped. We use secure third-party payment providers (e.g. Shopify Payments, PayPal, Afterpay etc.) and do not store your full card details.

5. Orders & Order Acceptance

When you place an order, you are making an offer to purchase.

We reserve the right to:

accept or reject any order
cancel an order if fraud or unauthorised activity is suspected
correct any errors in pricing or product information

If an order is cancelled, you will be refunded in full.

6. Shipping & Delivery

We aim to ship orders as quickly as possible. However delivery times are estimates and can vary due to:

courier delays
remote locations
weather events
customs processing (international orders)

Silent Wear is not responsible for delays caused by third parties.

7. Returns & Refunds

Returns and refunds are handled according to our Refunds & Returns Policy.

If a product is faulty, damaged, or not as described, customers are protected under the Consumer Guarantees Act 1993 (NZ).

8. Intellectual Property

All content on this website is the property of Silent Wear, including:

logos
designs
graphics
photos
videos
product names/slogans
written content

You may not copy, reproduce, resell, or use our content or branding without written permission.

9. Prohibited Use

You agree not to use this website for any unlawful purpose or in a way that could harm Silent Wear.

You must not:

attempt to hack or disrupt our website
upload malicious code or viruses
use our site to harass, abuse, or discriminate against others
use any content for commercial purposes without permission

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

11. Limitation of Liability

To the maximum extent permitted by law, Silent Wear is not liable for:

indirect or consequential damages
loss of profit
loss of data
damages resulting from misuse of products
delays or disruptions outside our control

Our maximum liability is limited to the value of your order.

Nothing in these Terms limits your rights under New Zealand consumer law.

12. Errors & Omissions

We work hard to ensure all information is accurate. However, we may occasionally have typographical errors or incorrect details such as pricing, availability, or product descriptions.

We reserve the right to correct errors and cancel orders affected by an error.