Shipping policy

Silent Wear – Shipping Policy (New Zealand)

Last updated: [03/02/2026]

Thank you for shopping with Silent Wear. This Shipping Policy explains how we process, ship, and deliver orders within New Zealand only.

1. Shipping Locations

At this stage, Silent Wear ships within New Zealand only.

We do not currently ship internationally.

2. Processing Time

All orders are processed within:

  • 1–3 business days

Business days are Monday to Friday, excluding NZ public holidays.

Please note:

  • During launches, promotions, or busy periods, processing times may be slightly longer.

  • We always aim to process orders as quickly as possible.

3. Delivery Timeframes (NZ)

Once your order has been processed and dispatched, estimated delivery times are:

  • North Island: 1–4 business days

  • South Island: 2–6 business days

  • Rural addresses: extra 1–3 business days

These delivery timeframes are estimates only and may vary due to courier delays.

4. Shipping Costs

Shipping costs are calculated at checkout.

If we run any free shipping promotions (e.g. free shipping over a certain amount), this will be shown clearly on the website or at checkout.

5. Tracking

If tracking is available for your shipping method, you will receive a tracking number via email once your order has been dispatched.

6. Address Accuracy

Please ensure your shipping address is correct before placing your order.

Silent Wear is not responsible for orders sent to the incorrect address provided by the customer.

If you notice an error after ordering, contact us immediately at:

📩 [silentwear.nz@gmail.com]

We will do our best to update the address if the order has not yet been dispatched.

7. Delays

While we aim to meet the delivery timeframes above, delays can sometimes occur due to:

  • courier network delays

  • rural delivery timing

  • weather events

  • high volume periods

If your order is delayed, we appreciate your patience and we will assist in tracking your parcel.

8. Lost, Missing, or Stolen Parcels

If your order has not arrived within the expected timeframe, please contact us and we will help investigate the issue with the courier.

If your parcel is confirmed lost:

We will arrange either:

  • a replacement, or

  • a refund (if a replacement is not available)

We will always handle this fairly and in line with New Zealand consumer protections.

9. Damaged Parcels / Items

If your item arrives damaged, please contact us within 7 days of delivery and include:

  • your order number

  • photos of the damage

  • photos of the packaging (if applicable)

We will assess the situation and, if confirmed, provide a suitable remedy which may include:

  • replacement

  • refund

  • store credit

10. Contact

For any shipping questions, contact:

📩 [silentwear.nz@gmail.com]
Silent Wear – New Zealand